Corpus ID: 4844401

Understanding Total Quality Management in Context: Qualitative Research on Managers' Awareness of TQM Aspects in the Greek Service Industry

@article{Psychogios2007UnderstandingTQ,
  title={Understanding Total Quality Management in Context: Qualitative Research on Managers' Awareness of TQM Aspects in the Greek Service Industry},
  author={Alexandros G. Psychogios and Constantinos-Vasilios Priporas},
  journal={The Qualitative Report},
  year={2007},
  volume={12},
  pages={40-66}
}
  • Alexandros G. Psychogios, Constantinos-Vasilios Priporas
  • Published 2007
  • Business
  • The Qualitative Report
  • This study addresses managers’ awareness and familiarity with Total Quality Management (TQM). Eighteen (18) semi-structured, in-depth interviews were conducted with managers working in a variety of service organizations in Greece. The major argument of the study is that although the acronym TQM and some of its concepts and practices are known by a range of public and private sector managers, actual awareness of its “soft” side is often superficial, and managers have a relatively poor… CONTINUE READING
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