Understanding Process Quality in the Context of Collaborative Business Network Structures

@inproceedings{Sitek2009UnderstandingPQ,
  title={Understanding Process Quality in the Context of Collaborative Business Network Structures},
  author={Patrick Sitek and Novica Zarvic and Marcus Seifert and Klaus-Dieter Thoben},
  booktitle={APMS},
  year={2009}
}
Demanding customer requirements have led to the situation where products are realised in collaborative business networks by different cooperating companies. In an extreme case such networks exist only for one specific customer order. Such temporary and dynamic organisation forms make new demands on Quality Management (QM) approaches. Existing QM practices mostly focus on assuring and improving quality of standardised processes inside single companies or long-term relations between business… 

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