Corpus ID: 43319699

Understanding Online Financial Communities: What constitutes a Valuable Information Exchange for Users?

@inproceedings{Hirzel2016UnderstandingOF,
  title={Understanding Online Financial Communities: What constitutes a Valuable Information Exchange for Users?},
  author={A. Hirzel and M. Leyer and N. Russell and A. Barros and J. Moormann},
  booktitle={ECIS},
  year={2016}
}
  • A. Hirzel, M. Leyer, +2 authors J. Moormann
  • Published in ECIS 2016
  • Business, Computer Science
  • Financial service providers continually struggle to attract and maintain customer interest in their company-hosted virtual communities. [...] Key Result Furthermore, our results reveal that the timeliness of responses influences a users topic interest in a positive way. However, the overall number of responses related to a specific topic does not play a significant role in any of the communities analysed.Expand Abstract

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