Understanding Business Process Quality

  title={Understanding Business Process Quality},
  author={Matthias Lohrmann and Manfred Reichert},
Organizations have taken benefit from quality management practices in manufacturing and logistics with respect to competitiveness as well as profitability. At the same time, an ever-growing share of the organizational value chain centers around transactional administrative processes addressed by business process management concepts, e.g. in finance and accounting. Integrating these fields is thus very promising from a management perspective. Obtaining a clear understanding of business process… CONTINUE READING