Uncertainty Management in Context-Aware Applications: Increasing Usability and User Trust

@article{DaminReyes2011UncertaintyMI,
  title={Uncertainty Management in Context-Aware Applications: Increasing Usability and User Trust},
  author={Pedro Dami{\'a}n-Reyes and Jes{\'u}s Favela and Juan Contreras-Castillo},
  journal={Wireless Personal Communications},
  year={2011},
  volume={56},
  pages={37-53}
}
Uncertainty in context-aware computing is mainly a consequence of the complexity of context acquisition mechanisms and context processing. The presence of uncertainty may harm the users’ confidence in the application, rendering it useless. This paper describes a three-phase strategy to manage uncertainty by identifying its possible sources, representing uncertain information, and determining how to proceed, once uncertain context is detected. We conducted an experiment to assess the impact and… CONTINUE READING

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