Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities

@inproceedings{Owen2005TyingBA,
  title={Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities},
  author={Susan Owen and Kenneth Janz},
  booktitle={SIGUCCS '05},
  year={2005}
}
  • Susan Owen, Kenneth Janz
  • Published in SIGUCCS '05 2005
  • Computer Science
  • Mission, vision, and objectives statements are standard items created for most information technology units. Alignment of these with both the overall University mission and individual staff performance goals is often weak or lacking. Building upon the work of Kohrman and Trinkle [1], objectives for Indiana State University's Instructional and Research Technology Services (IRTS) were written as facilitating activities and built to be SMART (Specific, Measurable, Aggressive but attainable… CONTINUE READING

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