Two sides to every story: The Dual Perspectives Method for examining interruptions in healthcare.


Interruptions are widely considered a problem in healthcare. Results from observation and experimental studies have guided extensive mitigation efforts, but the effectiveness of interventions remains mixed. We have built on current theories and methods for studying interruptions to develop a novel observational approach - the Dual Perspectives Method - for… (More)
DOI: 10.1016/j.apergo.2016.05.012


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