Two-Heterogeneous Server Markovian Queueing Model with Discouraged Arrivals , Reneging and Retention of Reneged Customers

Abstract

 Customer impatience (reneging) has negative impact on the performance of queueing systems. If we talk from business point of view, firms lose their potential customers due to customer impatience which affects their business as a whole. It is envisaged that if the firms employ certain customer retention strategies then there are chances that a certain… (More)

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