Turning the Tables

@article{Robson1999TurningTT,
  title={Turning the Tables},
  author={Stephani K. A. Robson},
  journal={Cornell Hotel and Restaurant Administration Quarterly},
  year={1999},
  volume={40},
  pages={56 - 63}
}
  • Stephani K. A. Robson
  • Published 1 June 1999
  • Psychology
  • Cornell Hotel and Restaurant Administration Quarterly
Environmental psychology can be applied to create restaurant settings that encourage and support high customer volume. That is, a restaurant's physical environment can be designed to encourage both fast table turns and high customer satisfaction using basic psychological principles. For example, high-traffic restaurants need to be arousing (i.e., affecting several senses at once) and should allow guests to control at least some aspects of their environment, such as with movable seating, while… 
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This paper critically reviews the literature available and presents an empirical study that examines the effects of background music on in-store shopping behavior. It finds that music tempo