Trust in top management and immediate supervisor: The relationship to satisfaction, perceived organizational effectiveness, and information receiving

  title={Trust in top management and immediate supervisor: The relationship to satisfaction, perceived organizational effectiveness, and information receiving},
  author={Kathleen Ellis and Pamela S. Shockley-Zalabak},
  journal={Communication Quarterly},
  pages={382 - 398}
Utilizing 2068 individuals in 60 organizations in the U.S. and Italy, this study (a) examines the overall relationship between trust in top management and immediate supervisor and overall estimates of satisfaction and perceived organizational effectiveness, (b) compares the amount of variance in satisfaction and effectiveness that can be explained by trust in top management to the amount of variance explained by trust in immediate supervisor, and (c) clarifies the role of information receiving… 
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