Trust in projects: An empirical assessment of owner/contractor relationships

  title={Trust in projects: An empirical assessment of owner/contractor relationships},
  author={Jeffrey K. Pinto and Dennis P. Slevin and Brent L. English},
  journal={International Journal of Project Management},
Abstract A great deal of literature has pointed to the importance of trust as a facilitator of positive relationships among project stakeholders. Trust is argued to enhance a variety of intra-organizational relationships, including project team dynamics, top management support, and coordination across functional departments. Likewise, trust is argued to improve the inter-organizational relationships among principal actors in project development, such as contractors, owners, and suppliers. This… Expand
Trust is a key element in the project manager's toolkit, and fostering trust in a project team is often critical to the project's outcome. Literature suggests that relational procurement mechanismsExpand
The Effects of Trust and Contractual Mechanism on Working Relationships-An Empirical Study in Engineering Construction Projects
Inefficiency is usually one of the perceived ills within the construction projects and relationships among participants needing improvement. With the rising trend of partnerships in engineeringExpand
Mechanisms of trust and trust repair in relational contracting: a multiple perspective investigation of alliance projects
The softer social skills are a key element in the project manager's toolkit, and developing a sense of trust across a project team can be a critical contributor to the project's outcome. This isExpand
Trust and Project Success: A Twofold Perspective between Owners and Contractors
AbstractThis research examines the role and nature of the influential relationship between trust and project success in construction projects by using structural equation modeling (SEM) and aExpand
Sorting out the essence of owner–contractor collaboration in capital project delivery
Abstract Despite the relatively widespread recognition of relational-based contracting in engineering and construction projects, literature indicates a range of paradoxical issues in practice. ThisExpand
Trust in Construction Projects: Literature Analysis Using Keywords
Communication risk is one of the most important varieties of risk that occur in construction projects, and trust is one of the most effective strategies to minimize it. For that reason, trust hasExpand
The influence of trust on the prescription and practice of project management in construction projects
The traditional procurement approach is ever-present within the construction industry. With fundamental design principles founded on definitive risk allocation, this transactional based approachExpand
Linking trust and collaboration in project teams to project management success
Purpose The purpose of this paper is to emphasise the importance of high levels of trust and collaboration for increasing the likelihood of project management (PM) success. However, the linkExpand
The Influence of Trust in Traditional Contracting: Investigating the "Lived Experience" of Stakeholders
The traditional procurement approach is ever-present within the construction industry. With fundamental design principles founded on definitive risk allocation, this transactional based approachExpand
The Influence of Trust on Project Management Practice within the Construction Industry
Given that any construction project is inherently a human endeavour, it follows that issues of trust are significant in terms of the stakeholder interactions that deliver eventual project outcomes. Expand


Trust-building mechanisms utilized in outsourced IS development projects: a case study
The results indicate that the various stakeholders did not encounter previously identified stages of building trust, but significant differences were found in the use of trust-building mechanisms among top-level managers, project team members, users, and outsourcers. Expand
Trust in project relationships-inside the black box
Using the general theory of trust in inter-organisational relations, this paper discusses factors that influence development of trust and co-operation in client–contractor relationships inExpand
The success of international development projects, trust and communication: an African perspective
Abstract Project success is strongly linked to communication and cooperation between stakeholders. This research explores the relationship between trust and communication and tests the influence ofExpand
Trust, Contract and Relationship Development
This article contributes to the debate on the relation between trust and control in the management of inter-organizational relations. More specifically, we focus on the question how trust and formalExpand
Procuring Service Innovations – Contractor Selection for Partnering Projects.
Collaborative inter-organizational relationships often require new skills and sometimes also new attitudes from those involved. Contractor procurement for partnering projects differs from mostExpand
Potential influence of trust on the successful completion of a project
Abstract The temporary organisations formed in many projects create a situation in which trust between individuals is important to the successful completion of the project. Unfortunately, because theExpand
Trust in construction partnering: views from parties of the partnering dance
Abstract Previous researches in partnering have highlighted the importance of developing trust among construction partners to facilitate project success. This paper seeks to investigate the relativeExpand
Client versus contractor perspectives on project success criteria
Abstract There are case studies that suggest an obstacle to effective client–contractor working relationships is a failure to agree on measures of success and a failure by the client to consider theExpand
Trust in Organizations: Frontiers of Theory and Research
Whither Trust? - Tom R Tyler and Roderick M Kramer Trust in Organizations - W E Douglas Creed and Raymond E Miles A Conceptual Framework Linking Organizational Forms, Managerial Philosophies and theExpand
Trust and Control Interrelations
This article introduces the special issue on New Perspectives on the Trust-Control Nexus in Organizational Relations. Trust and control are interlinked processes commonly seen as key to reachExpand