Trust and etiquette in high-criticality automated systems

@article{Parasuraman2004TrustAE,
  title={Trust and etiquette in high-criticality automated systems},
  author={Raja Parasuraman and Christopher A. Miller},
  journal={Commun. ACM},
  year={2004},
  volume={47},
  pages={51-55}
}
Whereas the other articles in this section discuss human-computer etiquette in traditional social interactions involving the use of computers that explicitly strive to elicit a perception of "personhood" from the human participant, we focus on computers that occupy more traditional roles as complex and largely unpersonified machines involved in high-criticality working relationships with humans—^where the consequences of failure can he catastrophic in terms of lives, money, or both. Politeness… CONTINUE READING

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