Triggers and barriers to customizing software

@inproceedings{Mackay1991TriggersAB,
  title={Triggers and barriers to customizing software},
  author={Wendy E. Mackay},
  booktitle={CHI},
  year={1991}
}
One of the properties of a user interface is that it both guides and constrains the patterns of interaction between the user and the software application. Application software is increasingly designed to be “customizable” by the end user, providing specific mechanisms by which users may specify individual preferences about the software and how they will interact with it over multiple sessions. Users may thus encode and preserve their preferred patterns of use. These customizations, together… CONTINUE READING
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