Trends in patient satisfaction in Dutch university medical centers: room for improvement for all

@inproceedings{Kleefstra2015TrendsIP,
  title={Trends in patient satisfaction in Dutch university medical centers: room for improvement for all},
  author={Sophia Martine Kleefstra and Linda C Zandbelt and Hanneke J C J M de Haes and Rudolf Bertijn Kool},
  booktitle={BMC health services research},
  year={2015}
}
BACKGROUND Results of patient satisfaction research provide hospitals areas for quality improvement. Although it may take several years to achieve such improvement, not all hospitals analyze changes in patient satisfaction over time structurally. Consequently, they lack information from patients' perspective on effectiveness of improvement programs. This study presents a trend analysis of the patient satisfaction scores in the eight university medical centers in the Netherlands. We focus on the… CONTINUE READING

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