Transforming the patient care environment with Lean Six Sigma and realistic evaluation.

@article{Black2009TransformingTP,
  title={Transforming the patient care environment with Lean Six Sigma and realistic evaluation.},
  author={Jason Black},
  journal={Journal for healthcare quality : official publication of the National Association for Healthcare Quality},
  year={2009},
  volume={31 3},
  pages={29-35}
}
  • Jason Black
  • Published 2009 in
    Journal for healthcare quality : official…
Lean Six Sigma (LSS) is a structured methodology for transforming processes, but it does not fully consider the complex social interactions that cause processes to form in hospital organizations. By combining LSS implementations with the concept of Realistic Evaluation, a methodology that promotes change by assessing and considering the individual characteristics of an organization's social environment, successful and sustainable process improvement is more likely.