Transformative Services and Transformation Design

@inproceedings{Sangiorgi2010TransformativeSA,
  title={Transformative Services and Transformation Design},
  author={Daniela Sangiorgi},
  year={2010}
}
This paper claims how the parallel evolution of the conception of services and of Design for Services toward more transformational aims, would require a collective reflection on and elaboration of guiding methodological and deontological principles. By illustrating connections with similar evolutions in Participatory Design (from ‘Design for use before use’ to ‘Design for Design after Design’), Public Health Research (patient engagement and ‘empowerment’) and Consumer Research (Transformative… CONTINUE READING

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