Transaction Based Pricing in BPO : In Tune with Changing Times

@inproceedings{Agrawal2012TransactionBP,
  title={Transaction Based Pricing in BPO : In Tune with Changing Times},
  author={Raj Agrawal and Sudhir Varma and Jay Ludhwani},
  year={2012}
}
With rapid growth of Business Process Outsourcing (BPO) in the past two decades, there is a need for new pricing models that meet the changing expectations of customers. Initially, most of the BPO value proposition was built on simple manpower replacement, which led to widespread use of FTE based pricing model. Increasingly, customers have started looking… CONTINUE READING