Training experiences and usage intentions: a field study of a graphical user interface

@article{Agarwal1996TrainingEA,
  title={Training experiences and usage intentions: a field study of a graphical user interface},
  author={Ritu Agarwal and Jayesh Prasad and Michael C. Zanino},
  journal={Int. J. Hum.-Comput. Stud.},
  year={1996},
  volume={45},
  pages={215-241}
}
Abstract User perceptions about the attributes of an information system have been found to be good predictors of system utilization intentions. This paper explores the effects of an important intervention, user training, on the development of user perceptions about a target system. The theoretical model underlying the study postulates that two other classes of variables-situational and individual-moderate the relationship between training and user perceptions. Predicted usage behavior, measured… CONTINUE READING

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