Training Wheels in a User Interface

  title={Training Wheels in a User Interface},
  author={John M. Carroll and Caroline Carrithers},
  journal={Commun. ACM},
New users of high-function application systems can become frustrated and confused by the errors they make in the early stages of learning. A training interface for a commercial word processor was designed to make typical and troublesome error states “unreachable,” thus eliminating the sources of some new-user learning problems. Creating a training environment from the basic function of the system itself afforded substantially faster learning coupled with better learning achievement and better… CONTINUE READING
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