Towards an agile method for ITSM self-assessment: A Design Science Research Approach

@inproceedings{Gbel2013TowardsAA,
  title={Towards an agile method for ITSM self-assessment: A Design Science Research Approach},
  author={Hannes G{\"o}bel and Stefan Cronholm and Ulf Seigerroth},
  year={2013}
}
— IT Service Management (ITSM) is an expensive field where small and medium sized enterprises (SMEs) need to become more efficient in their ITSM related work in order to cut costs and improve quali ...