Towards an Organizational Strategic Alignment Driven by Business Level Agreements


Currently, organizations that are seeking to achieve a strategic alignment between business areas and Information Technology (IT) have been increasingly using Business Process Management (BPM) and Service-oriented Architecture (SOA). BPM and SOA, when used together, can help to achieve this goal. In this context, a Service Level Agreement (SLA) is commonly… (More)
DOI: 10.1109/SOSE.2014.17


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