Towards an Empirically Determined Scale of Trust in Computerized Systems: Distinguishing Concepts and Types of Trust

@article{Jian1998TowardsAE,
  title={Towards an Empirically Determined Scale of Trust in Computerized Systems: Distinguishing Concepts and Types of Trust},
  author={Jiun-Yin Jian and Ann M. Bisantz and Colin G. Drury},
  journal={Proceedings of the Human Factors and Ergonomics Society Annual Meeting},
  year={1998},
  volume={42},
  pages={501 - 505}
}
One component in the successful use of automated, computerized systems is how much people trust these systems to perform effectively. In order to understand the relationship between trust in computerized systems and the use of those systems, we need to be able to measure that trust. Although questionnaires regarding trust have been used in prior studies, these questionnaires were not based on empirically generated scales and did not differentiate between concepts of trust and distrust, or… 
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