Towards a Pattern Recognition Approach for Transferring Knowledge in ACM

@article{Tran2014TowardsAP,
  title={Towards a Pattern Recognition Approach for Transferring Knowledge in ACM},
  author={Thanh Thi Kim Tran and Christoph Ruhsam and Max J. Pucher and Maximilian Kobler and Jan Mendling},
  journal={2014 IEEE 18th International Enterprise Distributed Object Computing Conference Workshops and Demonstrations},
  year={2014},
  pages={134-138}
}
In Adaptive Case Management (ACM) systems, knowledge workers have the flexibility to deal with unpredictable situations. Compared with a classical BPM approach the extensive prescriptive process analysis and definitions are replaced by context-sensitive proposals, which is more suited for knowledge-intensive work. Thus, it is vital that ACM systems support knowledge workers with knowledge captured from previous work which can be ambiguous for the system. This paper proposes an approach to… CONTINUE READING

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