Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises

Sorry, there's nothing here.

Cite this paper

@inproceedings{Machado2012TowardsAM, title={Towards a Maturity Model for IT Service Management Applied to Small and Medium Enterprises}, author={Renato Ferraz Machado and Sheila S. Reinehr and Andreia Malucelli}, booktitle={EuroSPI}, year={2012} }