• Business, Computer Science
  • Published in GI-Jahrestagung 2014

Towards a Big Data-based Technical Customer Service Management

  title={Towards a Big Data-based Technical Customer Service Management},
  author={Deniz {\"O}zcan and Michael Fellmann and Oliver Thomas},
The increasing use of Information Systems (IS) in diverse business sectors and the growing degree of mobility has changed the traditional use of Information Technologies (IT) in the economy. While Big Data is a current issue in the telecommunication and trade sector, high data intensity is also in the service sector given. Especially in the Technical Customer Service (TCS) area, a large variety of information and data exist that are needed for a service process or that result from them. In this… CONTINUE READING


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