Towards QoS-Oriented SLA Guarantees for Online Cloud Services

@article{Serrano2013TowardsQS,
  title={Towards QoS-Oriented SLA Guarantees for Online Cloud Services},
  author={Dami{\'a}n Serrano and Sara Bouchenak and Yousri Kouki and Thomas Ledoux and Jonathan Lejeune and Julien Sopena and Luciana Arantes and Pierre Sens},
  journal={2013 13th IEEE/ACM International Symposium on Cluster, Cloud, and Grid Computing},
  year={2013},
  pages={50-57}
}
Cloud Computing provides a convenient means of remote on-demand and pay-per-use access to computing resources. However, its ad hoc management of quality-of-service and SLA poses significant challenges to the performance, dependability and costs of online cloud services. The paper precisely addresses this issue and makes a threefold contribution. First, it introduces a new cloud model, the SLAaaS (SLA aware Service) model. SLAaaS enables a systematic integration of QoS levels and SLA into the… CONTINUE READING

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