Towards More Effective Solution Retrieval in IT Support Services Using Systems Log

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@inproceedings{Zhu2016TowardsME, title={Towards More Effective Solution Retrieval in IT Support Services Using Systems Log}, author={Rongda Zhu and Yu Deng and Soumitra Sarkar and Kaoutar El Maghraoui and Harigovind V. Ramasamy and Alan Bivens}, booktitle={ICSOC}, year={2016} }