Towards Emotional Support Dialog Systems

  title={Towards Emotional Support Dialog Systems},
  author={Siyang Liu and Chujie Zheng and Orianna Demasi and Sahand Sabour and Yu Li and Zhou Yu and Yong Jiang and Minlie Huang},
Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to effectively provide support. However, due to the lack of a well-designed task and corpora of effective emotional support conversations, research on building emotional support into dialog systems remains lacking. In this paper, we define the Emotional Support… 

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