Toward objective software process information: experiences from a case study

@article{Samalikova2010TowardOS,
  title={Toward objective software process information: experiences from a case study},
  author={Jana Samalikova and Rob J. Kusters and Jos J. M. Trienekens and A. J. M. M. Weijters and Paul Siemons},
  journal={Software Quality Journal},
  year={2010},
  volume={19},
  pages={101-120}
}
A critical problem in software development is the monitoring, control and improvement in the processes of software developers. Software processes are often not explicitly modeled, and manuals to support the development work contain abstract guidelines and procedures. Consequently, there are huge differences between ‘actual’ and ‘official’ processes: “the actual process is what you do, with all its omissions, mistakes, and oversights. The official process is what the book, i.e., a quality manual… CONTINUE READING
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