Toward behavioral business process analysis

@article{Damiani2015TowardBB,
  title={Toward behavioral business process analysis},
  author={Ernesto Damiani and Gabriele Gianini and Marcello Leida},
  journal={2015 IEEE Congress on Evolutionary Computation (CEC)},
  year={2015},
  pages={2347-2353}
}
This work adresses the problem estimating correlations between process observables and KPI/SLA violation metrics. This analysis is aimed at providing business process owners with a suggestion of potential causality between groups of process parameters and violations. Obviously, static regression analysis cannot establish causality. We introduce a notion of Behavioral Analysis of business process instances and argue that, under suitable assumptions, Granger correlation can be used to highlight… CONTINUE READING