Toward a User-Centered Information Service

  title={Toward a User-Centered Information Service},
  author={R. C. Morris},
  journal={J. Am. Soc. Inf. Sci.},
  • R. C. Morris
  • Published 1994
  • Computer Science
  • J. Am. Soc. Inf. Sci.
  • The concept of user-centered library services is widely discussed in library literature as an antidote to a systems-centered approach. What is not well understood, however, is the need for a theoretical and conceptual underpinning to guide the development of a user-centered service. Dervin and others have provided some insights Into the nature of information and information seeking that can serve as a conceptual base for understanding how our thinking has to change in order to develop user… CONTINUE READING
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