Toward a User-Centered Information Service

  title={Toward a User-Centered Information Service},
  author={Ruth C. T. Morris},
  journal={J. Am. Soc. Inf. Sci.},
  • R. C. Morris
  • Published 1994
  • Computer Science
  • J. Am. Soc. Inf. Sci.
The concept of user‐centered library services is widely discussed in library literature as an antidote to a systems‐centered approach. What is not well understood, however, is the need for a theoretical and conceptual underpinning to guide the development of a user‐centered service. Dervin and others have provided some insights into the nature of information and information seeking that can serve as a conceptual base for understanding how our thinking has to change in order to develop user… 

User Centric Design of Library Systems and Services in the Changing IT Era: An Overview

There is a need for the LIS professionals to shift their philosophy from the ‘Library Centered’ approach to the � 'Learner or User Centered' approach, to make the libraries relevant with the changing times.

Using the User-Design Research for Building School Communities

Abstract This article examines the construct of user-design and a variety of its manifestations as it is related to the school community. We look at user-design, borne primarily from the roots of

The development of a conceptual framework for understanding people's requirements for an information service.

Although the framework did help to identify the data that one can collect, many techniques, such as observation or task analysis can be applied and are likely to vary, depending on the research context, certain techniques were shown to be more effective than others for gathering different types of data.

User-Centered Thinking: Lessons from Reader-Centered Theory.

An analogy between text and library and between reader and library user is offered, a phenomenological-hermeneutical way of thinking that treats reading and library use as an event consisting of varying intention and interpre tive possibilities.

Extending Theory for User-Centered Information Services: Diagnosing and Learning from Error in Complex Statistical Data

Factors that contribute to error in the production of high quality scientific output and on failures of communication during the process of data production and data utilization are focused on.

The knowledge smiths : librarianship as craftship of knowledge

The centre of gravity in the information professional’s practice and training should move from data and information retrieval and mediation to nothing short of acting as knowledge seekers, editors, and interpreters.

Usability of digital libraries: A study based on the areas of information science and human-computer-interaction

This research intends to integrate concepts and techniques from these two areas, that is, to analyze the usability of the InfoHab digital library, having as theoretical base the constructivist model of user study proposed by Carol Kuhlthau and the criteria of usability established by Jacob Nielsen.



What do we mean by user needs

The concept of need in the context of «user needs» is examined in the light of its treatment in political philosophy and social welfare theory. The central features of «need» are outlined. Needs are

Online Searching and the Research Process

If librarians wish to be relevant to researchers and to offer valuable services to an important constituency, they must fully understand the organic nature of research and the ways that scholars seek information.

User Centered System Design: New Perspectives on Human-Computer Interaction

A.A. Norman, Cognitive Engineering, Psychological Issues in Support of Multiple Activities, and D.W. diSessa, Notes on the Future of Programming: Breaking the Utility Barrier.

Value-added processes in information systems

In this volume, the author develops a new approach for the analysis of differing types of informations systems, called the Value-Added Model. This approach is based on the anlaysis of information-use

Scientific inquiry: A model for online searching

It is argued that the model is of interest not only for the intellectual parallels that can be established between two apparently disparate human activities, but as a useful framework for discussion and analysis of the online search process from an educational and evaluative viewpoint.

Problem dimensions and information traits

The user situation is represented by problems and their component dimensions, of which subject is only one dimension, and other problem dimensions, which relate to information traits are discussed for the purpose of proposing a new orientation for the design of information systems.

Neutral Questioning: A New Approach to the Reference Interview.

Informal eval uation indicates that neutral questioning may become a useful component of in-service training for librarians.

Ask for Information Retrieval: Part I. Background and Theory

The results of the design study indicate that at least some of the premises of the project are reasonable, and that an ASK‐based information retrieval system is at least feasible.

A study of information seeking and retrieving. I. Background and methodology

The objectives of the study were to conduct a series of observations and experiments under as real-life a situation as possible related to: (i) user context of questions in information retrieval;

Towards the Use of Situational Information in Information Retrieval

The notion of a generic research script is meaningful to both users and intermediaries as a high‐level description of situation and a researcher's position in the script is a predictor of the relevance of documents, and currently, intermediaries can make very little use of situational information.