Toward a User-Centered Information Service

@article{Morris1994TowardAU,
  title={Toward a User-Centered Information Service},
  author={Ruth C. T. Morris},
  journal={J. Am. Soc. Inf. Sci.},
  year={1994},
  volume={45},
  pages={20-30}
}
  • R. C. Morris
  • Published 1994
  • Computer Science
  • J. Am. Soc. Inf. Sci.
The concept of user‐centered library services is widely discussed in library literature as an antidote to a systems‐centered approach. What is not well understood, however, is the need for a theoretical and conceptual underpinning to guide the development of a user‐centered service. Dervin and others have provided some insights into the nature of information and information seeking that can serve as a conceptual base for understanding how our thinking has to change in order to develop user… 

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