Toward a Reuse of Product Related Concepts for Service Data Management - an Ontology Approach

@inproceedings{Schermann2005TowardAR,
  title={Toward a Reuse of Product Related Concepts for Service Data Management - an Ontology Approach},
  author={Michael Schermann and Tilo B{\"o}hmann and Helmut Krcmar},
  booktitle={GI Jahrestagung},
  year={2005}
}
With a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common… CONTINUE READING