Toward a Model for Customer-Driven Release Management

  title={Toward a Model for Customer-Driven Release Management},
  author={Simon Cleveland and Timothy J. Ellis},
Undetected software bugs frequently result in service disruptions, productivity losses, and in some instances significant threat to human life. One way to prevent such bugs is to engage customers in acceptance testing prior to the production software release, yet there is a considerable lack of empirical examination of the release process from the customer’s perspective. To address this research-practice gap, this study proposes a model for customer-driven release management that has been shown… CONTINUE READING