Toward Social Situation Awareness in Support Agents

@article{Kola2021TowardSS,
  title={Toward Social Situation Awareness in Support Agents},
  author={Ilir Kola and Pradeep K. Murukannaiah and Catholijn M. Jonker and M. Birna van Riemsdijk},
  journal={IEEE Intelligent Systems},
  year={2021},
  volume={37},
  pages={50-58}
}
Artificial agents that support people in their daily activities (e.g., virtual coaches and personal assistants) are increasingly prevalent. Since many daily activities are social in nature, support agents should understand a user’s social situation to offer comprehensive support. However, there are no systematic approaches for developing support agents that are social situation aware. We identify key requirements for a support agent to be social situation aware and propose steps to realize… 

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