Toward A New Evaluation Model of E-Government Satisfaction: Results of Structural Equation Modeling

@inproceedings{Abhichandani2006TowardAN,
  title={Toward A New Evaluation Model of E-Government Satisfaction: Results of Structural Equation Modeling},
  author={Tarun Abhichandani and Thomas A. Horan},
  booktitle={AMCIS},
  year={2006}
}
A major domain of e-government research considers effective delivery of information to citizens (i.e. government-to-citizens services). These services involve all sets of communication and transaction between government, at various levels, and citizens. Research indicates that due to the expectations that people hold while utilizing public services available through digital means, there needs to be a citizen-centric or customer-centric delivery of information related to such services. The study… CONTINUE READING