Total quality management in American industry.

  title={Total quality management in American industry.},
  author={A K Widtfeldt and J R Widtfeldt},
  journal={AAOHN journal : official journal of the American Association of Occupational Health Nurses},
  volume={40 7},
The definition of total quality management is conformance to customer requirements and specifications, fitness for use, buyer satisfaction, and value at an affordable price. The three individuals who have developed the total quality management concepts in the United States are W.E. Deming, J.M. Juran, and Philip Crosby. The universal principles of total… CONTINUE READING