Total quality management and performance The role of organization support and co-worker support

@inproceedings{Joiner2007TotalQM,
  title={Total quality management and performance The role of organization support and co-worker support},
  author={Therese A. Joiner},
  year={2007}
}
Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co-worker support and organization support on the TQM/performance relationship. Design/methodology/approach – A questionnaire survey was developed and distributed to a sample of firms selected from the motor vehicle parts and accessories industry. Findings – Analysis of the data supports a strong… CONTINUE READING

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