Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling

@inproceedings{Zou2021TopicOrientedSD,
  title={Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling},
  author={Yicheng Zou and Lujun Zhao and Yangyang Kang and Jun Lin and Minlong Peng and Zhuoren Jiang and Changlong Sun and Qi Zhang and Xuanjing Huang and Xiaozhong Liu},
  booktitle={AAAI},
  year={2021}
}
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making… 

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