Too much, too little, or just right? Ways explanations impact end users' mental models

@article{Kulesza2013TooMT,
  title={Too much, too little, or just right? Ways explanations impact end users' mental models},
  author={Todd Kulesza and Simone Stumpf and Margaret M. Burnett and Sherry Yang and Irwin Kwan and Weng-Keen Wong},
  journal={2013 IEEE Symposium on Visual Languages and Human Centric Computing},
  year={2013},
  pages={3-10}
}
Research is emerging on how end users can correct mistakes their intelligent agents make, but before users can correctly “debug” an intelligent agent, they need some degree of understanding of how it works. In this paper we consider ways intelligent agents should explain themselves to end users, especially focusing on how the soundness and completeness of the explanations impacts the fidelity of end users' mental models. Our findings suggest that completeness is more important than soundness… CONTINUE READING
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