To reply or not to reply : Predicting action on an email message

@inproceedings{Dabbish2004ToRO,
  title={To reply or not to reply : Predicting action on an email message},
  author={Laura A. Dabbish and Robert E. Kraut and Susan Fussell and Sara Kiesler},
  year={2004}
}
What characteristics of an email message predict a users action on that message? Participants in a survey of university faculty, staff, and students provided data on the characteristics of new email messages and their actions based on the messages. Statistical analyses of responses revealed several factors that were important in predicting the fate of a… CONTINUE READING