To Intervene or not to Intervene: The Dilemma of Management by Exception

  title={To Intervene or not to Intervene: The Dilemma of Management by Exception},
  author={Sidney W. A. Dekker and David D. Woods},
  journal={Cognition, Technology & Work},
Future air traffic management architectures propose to give aircraft more flight path autonomy and turn the air traffic controller into a manager of exceptions. This article reports on one experiment in a series of studies that empirically explored the cognitive work underlying management by exception in air traffic control. Active practitioners (controllers, pilots, dispatchers) were prepared on the rules of the envisioned system and presented with a series of future incidents, each of which… CONTINUE READING
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