[Tips on interactions with "difficult" patients. How "customer-friendly" is your practice?].

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@article{Neumaier2004TipsOI, title={[Tips on interactions with "difficult" patients. How "customer-friendly" is your practice?].}, author={Judith Neumaier}, journal={MMW Fortschritte der Medizin}, year={2004}, volume={146 8}, pages={4-5} }