Ticketing Chatbot Service using Serverless NLP Technology

@article{Handoyo2018TicketingCS,
  title={Ticketing Chatbot Service using Serverless NLP Technology},
  author={Eko Handoyo and Muhammad Arfan and Yosua Alvin Adi Soetrisno and Maman Somantri and Aghus Sofwan and Enda Wista Sinuraya},
  journal={2018 5th International Conference on Information Technology, Computer, and Electrical Engineering (ICITACEE)},
  year={2018},
  pages={325-330}
}
Personal assistant using a human operator need some time to process single request such as ticket booking, ordering something, and get services. One request can contain many queries for some information provided on the internet. Business performance values time efficiency so must be considered an alternative way to take request. Chatbot can give 24 hours service which can become an advantage besides using a human personal assistant. Chatbot acts like routing agent that can classify user context… CONTINUE READING

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