Theorizing the Dual Role of Information Technology in Technostress Research

@inproceedings{Patel2012TheorizingTD,
  title={Theorizing the Dual Role of Information Technology in Technostress Research},
  author={Jignya Patel and Sung Yul Ryoo and William J. Kettinger},
  booktitle={AMCIS},
  year={2012}
}
While recent research has studied Information Technology (IT) as a job stressor, others have proposed IT to be a means to reduce the impacts of job stressors by facilitating communication and coordination, by providing information for better decision making, and by encouraging faithful appropriation. This research proposes both the stress inducing and stress relieving roles that IT might play on employee burnout, job satisfaction, and turnover. Following the job demands-resources model, this… CONTINUE READING

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