Objective: This study investigated how upper limb post-operative patients defined quality care. We specifically assessed the following three aims: (1) determining patient expectations following upper limb surgery, (2) identifying patient recognized barriers to receiving quality care, and (3) analyzing patient identified areas of improvement in patient education. Method: In total, 52 patients, aged 19 – 89 years (mean age: 48 years) who received upper limb surgery were surveyed with an open… CONTINUE READING
Figure 5. Relating Value, Cost, and Quality: Value is the ratio of quality of treatment relative to cost of treatment. Quality is defined by the health outcomes obtained and the patient’s experience which encompasses the structure and process domains of Donabedian’s model. Cost is defined by direct costs (i.e. surgical procedure) and indirect costs (i.e. post-operative surgical site infection) (Figure taken from PM 360 at https://www.pm360online.com/how-do-you-define-value-in-healthcare/)56.