The way I see it - Designing the infrastructure

@article{Norman2009TheWI,
  title={The way I see it - Designing the infrastructure},
  author={Donald A. Norman},
  journal={Interactions},
  year={2009},
  volume={16},
  pages={66-69}
}
We live embedded within a supporting network of technology, much of it invisible but essential to our existence. Some of it is mundane, such as the structures that provide water, gas, and electricity and carry away waste as sewage or garbage. Some is more profound, such as the institutions of business, government, and education. But all are sustained by an… CONTINUE READING