• DOI:10.1145/32206.32212
Corpus ID: 3002280

The vocabulary problem in human-system communication

@article{Furnas1987TheVP,
  title={The vocabulary problem in human-system communication},
  author={G. Furnas and T. Landauer and L. M. Gomez and S. Dumais},
  journal={Commun. ACM},
  year={1987},
  volume={30},
  pages={964-971}
}

G. Furnas, T. Landauer, +1 author S. Dumais

Published 1987

Computer Science

Commun. ACM

In almost all computer applications, users must enter correct words for the desired objects or actions. For success without extensive training, or in first-tries for new targets, the system must recognize terms that will be chosen spontaneously. We studied spontaneous word choice for objects in five application-related domains, and found the variability to be surprisingly large. In every case two people favored the same term with probability <0.20. Simulations show how this fundamental property… CONTINUE READING

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