The vocabulary problem in human-system communication

  title={The vocabulary problem in human-system communication},
  author={G. Furnas and T. Landauer and L. M. Gomez and S. Dumais},
  journal={Commun. ACM},
  • G. Furnas, T. Landauer, +1 author S. Dumais
  • Published 1987
  • Computer Science
  • Commun. ACM
  • In almost all computer applications, users must enter correct words for the desired objects or actions. For success without extensive training, or in first-tries for new targets, the system must recognize terms that will be chosen spontaneously. We studied spontaneous word choice for objects in five application-related domains, and found the variability to be surprisingly large. In every case two people favored the same term with probability <0.20. Simulations show how this fundamental property… CONTINUE READING

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