The value of telephone triage for patients with appendicitis.

  title={The value of telephone triage for patients with appendicitis.},
  author={Frederick North and Olufunso W Odunukan and Prathibha Varkey},
  journal={Journal of telemedicine and telecare},
  volume={17 8},
Although it has been assumed that telephone triage can directly benefit patients by facilitating early diagnosis and treatment, this potential benefit has not been well documented. Using appendicitis cases ascertained from claims data, we compared telephone triage recommendations with what the callers originally intended to do. Over a two-year period, there were 20,230 calls to a telephone triage centre in the US where insurance information was available. Of these, 12,709 calls (63%) had… CONTINUE READING