The value of telecom subscribers and customer relationship management

@article{Eskafi2013TheVO,
  title={The value of telecom subscribers and customer relationship management},
  author={Maryam Eskafi and Seyyed Hossein Hosseini and Atefe Mohammadzadeh Yazd},
  journal={Business Proc. Manag. Journal},
  year={2013},
  volume={19},
  pages={737-748}
}

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