The validity of the improvisation argument in the implementation of rigid technology: the case of ERP systems

@article{Elbanna2006TheVO,
  title={The validity of the improvisation argument in the implementation of rigid technology: the case of ERP systems},
  author={Amany R. Elbanna},
  journal={JIT},
  year={2006},
  volume={21},
  pages={165-175}
}
Claudio Ciborra’s improvisation argument provides a realistic dynamic account of how organisational practices address technology. This was developed from the study of malleable open-ended technology, but little research has occurred to investigate the theory’s validity within different settings. This paper seeks to address this gap, by examining improvisation in the context of a rigid highly structured technology. It presents findings from the successful implementation of an Enterprise Resource… CONTINUE READING

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